Shipping & Delivery

Thank you for shopping with Eighteen & Beyond.

This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website.

Order Processing

All orders are processed from our fulfilment facility in Spain.

Orders are typically processed within 1–2 business days following payment confirmation. Please note that orders placed on weekends or public holidays will be processed on the next business day.

Once confirmed and processed, our Eighteen & Beyond Team will keep you updated on the progress of your order via email. You should receive a track and trace code with these updates, which you can use to also keep track of your order.

In the event your ordered product is no longer in stock, we will update you and give you the option of a refund or provide similar products to replace your order.

Shipping Rates & Delivery Times

All orders are shipped via Correos from Spain. Shipping costs are calculated based on destination and reflect current Correos international parcel rates.

We currently ship to all EU countries and the United Kingdom. International shipping to other destinations will be available soon.

If your country isn’t listed and you’d like to place an order, please get in touch at [email protected] and we’ll do our best to help.

Delivery times may vary depending on the destination country, local courier services, and customs processing requirements.

Please check our General Terms for further information on our shipping and delivery policies.

Delivery & Tracking

Once dispatched, your track and trace code will allow you to keep track of your order. However, please allow up to 24 hours for your tracking information to become active.

Despite our best efforts, your order may experience a delay with our carrier. Please use your track and trace code to check on its progress. If in doubt, please don’t hesitate to contact our team, who will be happy to help.

We may also experience busy periods where delivery times may differ from usual dates. We will always endeavour to update you on any expected delay during these times.

Please note that no deliveries will take place on public holidays.

Your order details and shipping address must be accurately provided by you. In the event you have entered these incorrectly, please see “Changing your Order” below for possible solutions.

Changing Your Order

If you want to change a part of your order before it has been sent, please contact our team immediately. They will do their best to help amend your order for administrative changes such as incorrect addresses and other changes such as size adjustments (where available).

Please note that once you have received your track and trace code, your order has been sent, and administrative changes, such as change of address, should be directed to the courier directly.

Lost or Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of delivery with your order ID or track and trace code, and provide photographs of:

• The damaged item(s)
• Packaging
• Shipping label

If your parcel appears lost in transit, please contact us with your track and trace code at [email protected], and our team will work with the carrier to investigate.

Refused Deliveries

If your order is refused by you or returned due to unpaid customs charges, incorrect address information, or failure to collect the parcel from a drop-off location, we reserve the right to reduce any refund that has been agreed to be issued for charges borne by us.

These reductions will include the original shipping costs, any return shipping charges, and any customs handling fees.

Customs, Duties & Taxes

For deliveries outside the European Union, local customs authorities may impose import duties, taxes, or administrative fees.

These charges are not included in product or shipping prices unless expressly stated.

You shall be solely responsible for any such charges.

Failure to pay customs charges may result in parcels being returned or destroyed by local authorities. In such circumstances, shipping fees are non-refundable.

Contact Us

If you have any questions regarding our shipping and delivery policies, please don’t hesitate to contact us.

If your query is for an ongoing order, please add your full name and track and trace code for our team to assist promptly:

Email: [email protected]